旅行アラートとトラブル

If you have booked a flight to, from or via Kinshasa (FIH) on Tuesday 28 January 2025 up to and including Monday 10 February, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 3 February 2025.

Does your original flight depart on Tuesday 28 January 2025 up to and including Monday 10 February to, from or via Kinshasa (FIH), then your new departure date should be on or before Monday 17 February 2025. You can rebook your flight at the latest on Monday 17 February 2025. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Beirut (BEY) from Wednesday 18 September 2024 up to and including Sunday 16 February 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Tuesday 21 January 2025.

Does your original flight depart from Wednesday 18 September 2024 up to and including Sunday 16 February 2025 to, from or via Beirut (BEY), then your new departure date should be before or on Sunday 2 March 2025. You can rebook your flight at the latest on Sunday 2 March 2025. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

You may rebook your flight and travel to or from Athens instead of Tel Aviv. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.